Job Description

TITLE: Recruiter - Customer Care

LOCATION: Las Vegas, NV, Onsite

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. ()

The Role:

Sunbit is seeking a dynamic and experienced Recruiter to lead full-cycle recruitment for our growing Customer Care (Call) Center. In this role, you will design recruitment strategies, develop job descriptions and qualifications, post job openings, and manage the entire hiring process from sourcing to closing candidates. The ideal candidate will have experience recruiting for positions within a fast-paced Call Center environment across a variety of departments such as Customer Service, Collections, Quality Assurance (QA), Technical Support, and Workforce Management.

Key Responsibilities:

• Collaborate with Customer Care Leaders: Partner with department leaders to understand staffing requirements, create job descriptions, and develop effective hiring strategies.
• Workforce Planning: Coordinate with Workforce Management to anticipate hiring needs and plan recruitment activities accordingly.
• Job Posting and Advertising: Advertise job openings on various platforms, including job boards, career pages, and social media channels, to attract a diverse pool of candidates.
• Resume Review and Screening: Review high volume of resumes and applications to identify qualified candidates.
• Candidate Sourcing: Utilize databases and other resources to proactively source and recruit potential candidates.
• Candidate Outreach: Initiate contact with potential candidates to gauge interest and fit for the role.
• Interviewing: Conduct interviews to assess candidates' knowledge, experience, skills, and cultural fit.
• Candidate Assessment: Evaluate candidates' qualifications, including technical skills, soft skills, and overall suitability for the position.
• Candidate Experience Management: Serve as the main point of contact for candidates throughout the interview process, ensuring a positive experience.
• Recruitment Strategy Development: Develop and implement comprehensive recruiting strategies to attract top talent.
• Market Analysis: Monitor job market trends and compensation benchmarks to ensure competitive and attractive job offers.
• Onboarding Support: Assist with the onboarding process to ensure a smooth transition for new hires.
• Employer Branding: Promote the company’s culture and values to attract candidates who align with the organization’s mission.

Experience and Skills Required:

• Educational Background: Bachelor’s degree in Business, Human Resource Management, Communications, or a related field.
• Professional Experience: Minimum of 3 years of experience as a Corporate Recruiter, with at least 1 year in full-cycle recruiting within a fast-paced, high-volume Call Center environment
• Technical Skills: Proficiency with resume databases and familiarity posting and sourcing candidates on a variety of online job boards such as Indeed and LinkedIn.
• Communication Skills: Strong verbal and written communication abilities.
• Interpersonal Skills: Ability to work effectively across multiple functions and with a variety of leaders and stakeholders within our Customer Care Center.
• Personal Attributes: Intelligent, ambitious, self-motivated, and driven to achieve success.
• Leadership Skills: Demonstrated collaboration, influencing, and leadership capabilities.

Cultural Competencies for Success at Sunbit:

• Serve others before self - Service-oriented mindset, Demonstrate empathy and commitment by prioritizing the needs of candidates, hiring managers, and team members, ensuring a seamless recruitment experience that puts people first.
• Own the impact - Take full ownership of the recruitment lifecycle, from sourcing to onboarding, driving results while continuously improving processes to meet hiring goals and business needs.
• Connect genuinely - Build authentic relationships with candidates and hiring managers by listening, understanding unique needs, and representing the company’s values with integrity and enthusiasm.
• Act fast - Respond to candidates and internal team members in a timely manner, Maintain agility by responding promptly to candidates and internal teams, ensuring no delays in the hiring process while balancing quality and efficiency.
• Include always - Collaborate openly and respectfully across departments and with internal stakeholders, ensuring an inclusive hiring process that supports diverse perspectives and fosters a welcoming environment.
• Innovate for good - Continuously seek new tools and methods to streamline the recruitment process, enhance candidate experiences, and support data-driven hiring decisions.

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

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