Job Description
DESCRIPTION:
Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with curator's keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.
Our Travel Consultants are client-facing and have a minimum 2 years experience preferably in high-end travel planning. They have traveled extensively throughout the world and procured a breadth of knowledge in luxury hotels and service providers. Travel Consultants also have an intrinsic care for people and are empathetic to even the most discerning client needs; they are hard working (often having to work after hours during seasonal periods as well as when client travel issues arise), well-organized, extremely detail-oriented, resourceful, and can excel in a fast-paced forward-thinking environment. They provide mentorship and training to Local Foreigner's Travel Coordinators and Associates. This candidate shares our passion and belief that travel is a source of inspiration, renewal and joy.
Local Foreigner is a growing small business whose greatest assets are its people and its technology. We maintain a laser-focused growth strategy with a systematic goal-setting process which the entire team participates in by supporting all areas of the business as needed. We seek a dynamic candidate with excellent growth potential who fi nds fulfi llment in building a business and evolves with our company over the long-term. This is a unique opportunity to join a small, tight-knit team of travel professionals in a supportive, but challenging work environment.
RESPONSIBILITIES:
Correspond with UHNW clients via email, phone and in person
Research destination, culinary & activity recommendations
Correspond with suppliers (hotels, operators & independent guides) to coordinate bespoke travel arrangements
Liaise with hotel concierges to make dining, entertainment & ground transportation reservations
Build travel itineraries from idea generation to trip departure using Salesforce itinerary builder
Track time on client trips through an online tracking system•Enter data into CRM (trip feedback, scouting reports, account/client information, etc.
Reconfirm client itineraries before client departure
Meet or exceed established sales goals
Mentor, train and delegate to Local Foreigner Travel Coordinator(s) and Associate(s)
Invoice clients, taking credit card payments, submit payment requests
Learn and use Local Foreigner tools including Salesforce and Sabre
Attend in-office or virtual meetings and events as well as travel on FAM, staff-planned scouting trips and/or attend domestic or international conferences on behalf of Local Foreigner (which may occur over weekends)
Add feedback & scouting reports to the CRM promptly post-travel
Participate in the idea generation and implementation of side projects to support Local Foreigner's cautious, deliberate growth
REQUIREMENTS: Bachelor's Degree & New York-based (required)
Minimum 2 years' experience at Luxury Travel Consultancy/Agency or as an Executive Assistant. Must have direct client facing experience.
Extensive international travel experience (min. 20 countries and luxury product knowledge within those countries)
Outstanding verbal and written communication skills, with ability to present, persuade and communicate effectively
Experience in crafting creative experiences for discerning clientele
Ability to present, persuade and communicate effectively
Able to handle high-stress situations and remain calm
Team player, able to work collaboratively and within groups
Strong work ethic; someone who identifies opportunities to take on more and is not bothered working after hours when the need arises
Proactive and resourceful; an intuitive problem-solver
Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
Positive attitude with passion for travel, and a reflection of Local Foreigner's brand ethos
Quick-learning, and able to work in a fast-paced environment
Tech-savvy, proficient with MS Office (Excel skills mandatory) and knowledge of Sabre, Adobe Suite & Salesforce will be considered a plus
COMPENSATION: Compensation based on experience (base salary + bonus based on performance thresholds)
Annual travel opportunities (estimated retail value $20,000+ per trip)
Health Care Plan (medical, dental & Vision benefits)
Retirement & Profit-Sharing Plan (401k)
15 days of Paid Time Off, 10 annual holidays, 4 religious floating holidays , 5 remote work or remote scouting days
Training & Development
*Benefits subject to change without notice Local Foreigner, LLC
Job Tags
Holiday work, Seasonal work, Local area, Remote job, Weekend work,