Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...environment requiring minimum of 3 days in the office after completion of initial training.... ...processes and systems necessary to minimize back office costs, improve controllership and... ...and coordinate distribution of Quarterly bank reporting for CFO and Management review....
...EEO Investigator, Office of Civil Rights Job no: 5012505 Work type: Full-Time (Salaried) Location: Richmond (City), Virginia Categories: Public Safety Title: EEO Investigator, Office of Civil Rights State Role Title: EEO Investigator...
Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience...
Additional Information About the Role BJC Medical Group is seeking a BE/BC Gastroenterololgist to join our busy Outpatient Center in Edwardsville, Illinois, just minutes from downtown St. Louis . This is an exciting time to join our new GI practice based in a...
...engine experience? Do you have experience working on diesel generators? If so, we should talk. We are Power Plus!A multi-industry... ...responsibilities of this position are to deploy and perform service and maintenance on Power Plus rental generators. This requires the technician...