Job Description

Job Description

Job Description

Description:

POSITION SUMMARY

The Quality Assurance (QA) Manager is responsible for overseeing the quality assurance team and implementing a quality management system that ensures product reliability, functionality, and regulatory compliance. This role involves developing, managing, and refining quality systems, standards, and processes to maintain high-quality products and services. The QA Manager will work closely with cross-functional teams to align quality goals with organizational objectives and lead continuous improvement initiatives.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Develop and enforce quality standards, policies, and procedures, ensuring they are aligned with organizational and regulatory requirements.
• Perform regular quality audits and assessments to verify that processes meet established quality standards.
• Set performance goals for team members and conduct regular evaluations to promote professional growth and alignment with quality goals.
• Collect, manage, and analyze quality data to assess the company’s performance against quality metrics.
• Ensure that quality standards comply with current regulatory requirements and industry certifications.
• Identify and resolve inefficiencies in workflows and production processes, focusing on defect reduction and improved quality outcomes.
• Develop and maintain SOPs for quality processes, ensuring they are accessible, clear, and up-to-date with the latest standards and regulatory requirements.
• Identify opportunities to streamline workflows and improve efficiency, focusing on reducing waste, minimizing errors, and enhancing overall product quality.
• Act as a quality liaison across departments, ensuring quality practices are integrated at every stage of product lifecycle and fostering a quality-centric culture.
• Maintain an up-to-date understanding of all relevant federal, state, and local laws, as well as industry-specific standards affecting quality and compliance.
• Liaise with external auditors and regulatory authorities as needed to maintain certifications and approvals.
• Use statistical analysis and quality metrics to track improvements over time and validate the effectiveness of quality initiatives.

SECURITY

• Adheres to all company quality control and security procedures, ensuring compliance and accountability among team members.
• Possesses thorough knowledge of safety protocols and compliance standards applicable to the facility and client accounts, promoting a secure and safe work environment.

SAFETY

• Complies with all government and company safety rules.
• Is responsible for the safety of employees in their assigned area.
• Reports promptly to supervision any safety violations of workers, safety noncompliance of facilities and equipment, and other safety issues.

EDUCATION AND/OR EXPERIENCE

perform this job successfully, an individual must have the following education and/or experience.

• High School Diploma or GED required; Bachelor’s degree strongly preferred.
• Three to five years of experience in a related field is required; supervisory experience is a plus.
• experience with AIB and SQF standards is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication skills in English.
• Proven ability to manage multiple tasks efficiently and meet deadlines.
• Strong analytical and problem-solving skills.
• Demonstrates high accuracy and attention to detail in all tasks.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and sit for periods of time and to move intermittently throughout the workday.
• Ability to perform focused work with close attention to detail.
• Must have effective sensory and motor skills as well as manual dexterity, as appropriate for the role.
• Ability to push, lift, carry, pull, and/or throw up to 50 pounds.
• Ability to travel up to 50% of the time.
• Ability to work in and adapt to both hot and cold environments.

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