Job Description

Job Description

Job Description

Our busy dental office located in Crestview Hills, KY is currently seeking an experienced, caring, out-going front office business assistant. Our office has a family like atmosphere. Assistant must be detail oriented, able to self-manage, and perform a variety of tasks.

Responsibilities:

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals. Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.). Verify patient information. Verify Insurance. Figure patient's copayment for procedure.
• Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
• Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor/office Manager.
• Uses computer, fax, or courier service to transmit information or documents when requested. Keeps the front desk and reception areas clean. Waters the plants.
• Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
• Produces the doctor's call list and provides to the doctor each day, as necessary. Calls patients the day before to remind them of a scheduled appointment time. Adheres to all safety and health regulations.
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• During morning huddles, reports on production results, addresses problems that occurred, and evaluates patient flow from the previous day. Updates staff on the status of the current day's production goals, and identifies scheduling gaps.
• Keeps staff and doctor informed of scheduling problems, issues or concerns Organizes daily charts and provides to clinical staff for review.
• Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient. Manage patient screening forms Patient pictures as needed with consent
• Review operating room and general anesthesia protocol with parents.
• Get OR authorization for dental, medical.
• Call Hospital to schedule OR.
• Communicates between Doctor's office and other facilities.
• Treatment Plans: Presentation, scan into patient's record
• Share office duties: Wipe counter, Shield barrier, computer screens and keyboard. Run sweeper.
• Clean bathroom/kitchen.

Required Knowledge, Skills and Abilities

• Knowledge of appointment coordinator procedures.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, co-workers, and patients. Maintain confidence with the patient regarding abilities of doctor(s) and staff. Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner. Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality. Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities. Ability to greet visitors professionally and courteously.

Education/Experience

• High school diploma or equivalent.
• Minimum of one year relevant experience in the dental profession.

Qualified candidates, who would like to join our team, please submit resume and salary requirements.

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