Job Description

Company: Alaska Airlines The Team:

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

Role Summary:

This role is responsible for executing on the strategy for cargo operations and employees at Alaska Airlines (AS). As a people leader, the Manager Cargo Guest Services, leads and establishes priorities for the team to cultivate a high-performance culture to drive and increase warehouse efficiencies while maintaining a safe and productive environment, ensuring customer service excellence.

Key Duties:

• Lead a team to establish priorities of cargo operations, provide input in strategy for warehouse staff to increase warehouse efficiencies while ensuring a high-performance, excellent customer service, and safety driven culture.
• Responsible for monitoring, reporting and execution of the budget process.
• Cultivate relationships to successfully partner with local union leaders in providing solutions for conflict resolution and assist with grievance hearings.
• Assembles and leads diverse teams to analyze business processes and propose quality solutions.
• Make decisions related to warehouse staffing to manage the successful flow of cargo through the warehouse ensuring a reliable operation.
• Execute on strategy to develop and manage warehouse productivity tracking and goal setting in collaboration with operational objectives.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing a team for capacity and growth, looking at performance across the team and time management.
• Communicate plans and goals to all levels of the organization to maintain alignment across divisional needs.
• Contribute to the long-term strategy and planning by research to recommend corrective actions relating to staff attendance corrective action.

Job-Specific Experience, Education & Skills:

Required

• 5 years of experience in operations, with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employee, and budget controls.
• 2 years of leadership experience.
• Bachelor of Arts or Science degree, with focus in logistics/related discipline, or an additional two years of relevant training/experience in lieu of this degree.
• Strong knowledge of Alaska Airlines System Regulations, Federal Aviation Administration (FAA) policies and procedures, and Transportation Security Administration (TSA) regulations.
• Knowledge of quality control and system measurement techniques.
• Ability to resolve complex, multi-variable problems.
• Strong interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization and with key external business partners.
• Excellent communication skills (both written, verbal and presentation) to enhance both customer and employee satisfaction.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Ability to create process documentation.
• Knowledge of cargo operations, systems, cargoSPOT and Image.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range: $90,400 -- $135,600 / year Total Target Compensation Range (incl. bonus & equity): $99,440 - $149,160 Salary Details:

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note: We don’t typically hire at the top of the range.

Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
  
   

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Management Location: Seattle - Air Cargo Equal Employment Opportunity:

Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

 

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.

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Job Tags

Holiday work, Full time, Temporary work, For contractors, Local area, Shift work,

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