Head of Service Delivery
About the Company
Well-established organization
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is seeking a Head of Service Delivery to join their team. The successful candidate will be responsible for overseeing all SLAs and OLAs, ensuring the effectiveness of the Service Desk team, and managing a small team of 5-7 people. This role requires a professional with a strong background in an ITIL environment, experience in incident and problem management, and a good understanding of working within an Agile framework. The Head of Service Delivery will work closely with various IT teams and senior stakeholders to support the development and maintenance of the company's IT services. Applicants for the Head of Service Delivery position at the company should have excellent knowledge of ITIL, experience in an Agile environment, and great communication skills. The role is pivotal in the continued development of the company's IT services and will involve close collaboration with senior stakeholders. The ideal candidate will be proactive, detail-oriented, and able to lead a team to ensure the highest level of service delivery. This is a fantastic opportunity for a dedicated professional to make a significant impact and contribute to the growth of the company's IT environment.
Travel Percent
Less than 10%
Functions
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