Job Description
Job Description
Job Description
SHIFT_- Monday-Friday 8 AM to 4 PM- SOMETIMES Weekends may come up as needed for cut overs or to help another team member
1)Data center technician experience- working in data center
2)physical racking of hardware (installations and decom of hardware that is preconfigured) has to understand hot/cold isles, power installing hardware into a rack
cable management, rack and device cooling strategies & techniques, power and heat calculations, phase balancing,
3)Installation or removal of power cables- plan and execute network cabling and associated patching of computing equipment
Job Description
Our client is looking to hire 1 datacenter technician that will sit in the Brecksville datacenter. There will be some overtime and on call every 5 weeks.
The second shift includes vendor escorts; decomm's, and cutovers, and any project work.
There will be one weekend day included on this shift- day's are not confirmed- Example:
Sunday- Thursday or Tuesday- Saturday- need flex on weekend
They will need to be able to go to site to site- Brecksville, Beachwood, Main Campus, Bedford, Lynhurst, Hillcrest, Fairview, Avon, Medina are some of the locations.
This candidate will need to have an understanding of:
Understanding server, storage, and network hardware (memory, cards, connections, disk drives, etc)
· Network concepts such as port teaming, IP addressing, DHCP vs static IPs, VLANs
· Understand cabling/connections such as fiber optic, patch panels and patch matrices, cable plants, cable polarity
· Physical skills such as racking hardware, cable management, rack and device cooling strategies & techniques, power and heat calculations, phase balancing, etc
· Customer service skills
· Strong customer service focus (listen, understand and support customer needs)
· Excellent communication skills (written and verbal)
· Excellent skills for follow-up and issue closure
· Personal skills
· Excellent time-management skills
· Excellent trouble-shooting skills
· Ability to define and execute an effective trouble-shooting plan
· Ability to collaborate on a team when working through a trouble-shooting plan
· Ability to visualize complex planned configurations
· Affinity for multi-tasking (managing multiple priorities simultaneously)
· Precision: The ability to do a given task exactly the same way over and over
· Confidence to work in a “dangerous” environment (i.e. making changes in cabinets where existing devices are serving thousands of users)
· Tenacity when working with unresponsive or uncooperative resources
· Excellent decision-making and judgment
· Quick learner, interested in learning new things and staying current with technology trends
· Whatever the opposite of a “cowboy” is. In other words, someone who is OK with following prescribed procedures and policies yet thoughtful enough to seek assistance if he sees a problem or a better way
· Reliable transportation and ability to move around the city to access the various sites
· Ability to work effectively unsupervised, often will be working alone in computer rooms with few, if any, other people.
· Personal schedule flexibility. Ability to work unusual hours when work must be done or supported off-shift, sometimes on short-notice
· On-call 24x7
· Physical ability to kneel and work in cramped/close conditions
· Ability to lift/carry up to 70lbs fragile electronic devices
· Ability to distinguish colors
· Specific skills acquired at CCF (better if they have them coming in)
· Expertise using Aperture/Vista and/or dcTrack software both as a user and to support our customers who use it to request work
· Expertise using PowerIQ (Intelligent Power strip management software) and configuring/deploying intelligent PDUs
· CCF Room, Rack, Device, Cabling, PDU, Circuit, etc naming standards
· CCF Cable management, color coding and rack layout strategies
· Finding and working in all the various computer rooms around the greater Cleveland area
· Interact effectively with Datacenter Engineers to plan and install power whips for new cabinet deployments and support DC Engineer projects that affect the various computer rooms
· Interact effectively with CCF hardware vendors, hardware owners, and ITD Network Services to support and assist with trouble-shooting hardware and connectivity issues and plan equipment installations and decommissions
· Understand, apply, and enforce CCF ITD Computer Room work rules, policies, and procedures as they relate to his own work and those people who he escorts
Additional Skills & Qualifications
good communication, self starter, quick to learn
Job Tags
Work alone, Flexible hours, Shift work, Weekend work, Sunday, Day shift, Saturday, Afternoon shift, Monday to Friday,