Job Description
Job Description
Job Description
POSITION DESCRIPTION
Position Title: Community Development Specialist
Date: June 2024
Department: Marketing
Status: Exempt
Pay Grade: 8
Reporting To: Community Development Manager
POSITION SUMMARY
The primary responsibility of this position is to work with the Community Development Manager to discover, build, and maintain valuable relationships in the community, driving new Memberships and current membership retention (consumer and business) through education, presentations, and networking.
ESSENTIAL JOB FUNCTIONS
- Provide financial education outreach through a multitude of channels and settings.
- Ability to engage with an array of ages and learning abilities, from kindergarten through adulthood.
- Ability to present an array of financial literacy topics and customize as needed for particular audience/setting.
- Coordinate class, seminar, presentation, workshop schedules.
- Collaborate with credit union business units as needed to develop and deliver presentations and workshops.
- Responsible for referring credit union products and services by assessing needs and cross selling appropriate services where applicable.
- Maintain engagement records and perform follow-up on all interactions.
- Utilize Banzai, Enrich and other financial educational programs.
- Provide financial counseling to members when necessary.
- May perform on site account opening and loan applications.
- Provide insight and strategic assistance as needed for growth and expansion
- Develop and deepen strategic relationships in preparation for growth and expansion: Focus on building relationships with centers of influences, key decision makers and community leaders such as: key employers, political leaders and not for profits, by providing them and their employees with the resources necessary to support their financial wellbeing.
- Required to participate in First Source Federal Credit Union events as well as designated Community events.
- Represent the Credit Union as needed.
- Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy.
- Required to attend training sessions as appropriate.
- Required to travel as needed.
- Required to work outside of normal business hours.
- Performs other duties as assigned.
UNIVERSAL BEHAVIORS
Knowledgeable and Experienced
- I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:
- Looking for answers until I find them.
- Seeking opportunities to learn from others.
- Appreciating and respecting others views.
- Acknowledging mistakes and learning from them.
- Going out of my way to share my knowledge and experience.
Striving for Operational Consistencies
- I promise to make it easy for you through consistency, efficiency, and accuracy by:
- Doing it right the first time, being thorough and accurate.
- Taking pride and ownership in my work
- Making and keeping commitments.
- Continuing to look for better ways to do things and challenging the status quo.
Rewarding Work Environment
- I promise to show care, compassion, and respect toward everyone I interact with by:
- Being approachable and accessible to others.
- Creating a pleasant work environment for each other.
- Always asking what more I can do.
- Resolving differences promptly
- Recognizing the contributions of others.
- Embracing diversity in the workplace.
Committed to Member Service
- I promise to deliver exceptional member service by:
- Interacting with a natural and genuine friendliness.
- Being courteous and respectful.
- Creating a welcoming environment.
- Exceeding your expectations.
- Sharing the moment and finding common ground.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- High School or equivalent plus 1-3 years work experience in a financial institution, OR related business/communications degree
- Knowledge of credit union products/services a plus
- Strong networking and public speaking skills
- Excellent communications skills
- Ability to present material in-person or virtually
- Attention to detail
- Strong computer aptitude
- Proficiency in virtual meeting/presentation platforms, Microsoft products an Adobe programs a plus
- A professional appearance
- Ability to work flexible hours including weekends as needed
Job Tags
Work experience placement, Remote job, Flexible hours,