Job Description

Child Action, Inc. (CAI) is a private, non-profit corporation created in 1976 to promote the education and social welfare of children and families and to advocate on their behalf. Our programs include resource and referral services for families seeking childcare, child care subsidies for qualifying families, recruitment and professional development of the child care workforce, and family education and support. We are seeking individuals who are highly organized, have the ability to multi-task, provide excellent customer service, have good problem-solving skills and have the ability to understand the problems and issues facing families from a variety of ethnic and economic communities. Please note that completing the job application form is a mandatory requirement for this position. Position Purpose & Scope: The Child Care Subsidy Coordinator is primarily responsible for conducting individual interviews with parents to determine eligibility and evaluate the need for subsidized child care, enroll new families, and accurately process recertification's and changes according to established policies and procedures; monitor caseload by conducting necessary follow up and verifications to ensure ongoing compliance with federal, State and Agency rules and regulations, as well as providing quality service to client families. Incumbents are accountable for knowing all guidelines, regulations and policies developed or set forth by the Board of Directors, the Client Services Director, the State Department of Education/Child Development Division, and/or the State Department of Social Services. Typical Duties: Performs new client enrollment Meets with the parent/guardian and verifies initial assessment information Calculates income to determine client eligibility Evaluates and determines client need for child care services Reviews agency forms, policies, guidelines, and expectations with the parent/guardian Clarifies and answers questions to ensure the parent/guardian understands the program and expectations Enters information in the CATS database and verifies documentation with information in the database system; updates the CATS database and the file Creates a file for each family and child; sets up file in standard format Accesses and prints appropriate information from county computer system Monitors caseload, inputs information for upcoming changes into the tickler system; meets/contacts/follows up with the client/provider to update any changes; reviews tickler regularly Receives or initiates client communication regarding changes or informational updates; processes all changes within established deadlines; updates the file to reflect current need and eligibility to ensure funding compliance Contacts Department of Human Assistance by phone or fax to request client updates, approvals, or changes Processes re-certifications and determines clients eligibility to continue to receive services Ensures attendance forms are received for payment Communicates with providers to ensure understanding of parents eligibility and provider billing Performs Worker-of-the-Day duties; covers client calls and walk-ins for absent Child Care Subsidy Coordinators Assists other Child Care Subsidy Coordinators as director by his/her supervisor or manager Works with Payment Unit and Quality Control to resolve attendance, scheduling and payment issues Works with Provider Unit to initiate provider changes or to verify information Reviews late parent fee payment lists and contacts the Fiscal Department to follow-up on parent fee payments Contact school districts regarding bell schedule and school calendar If applicable, performs translations and interpretations to other languages to help co-workers Conducts shadowing for new Case Managers during appointments Works with Assessment Unit to resolve new enrollment issues Works cooperatively with support staff Attends periodic training and meetings Attends agency training workshops as needed or upon request Attends weekly case management meetings and other meetings as needed Performs other duties as assigned

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