Job Description

Job Description

Job Description

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.

General Summary :

The Road Home program, an 18-month demonstration project intended to address the holistic needs of people returning to Cook County from incarceration. The Reentry Navigation Initiative: The Road Home program will offer 150 prerelease eligible participants enrollment into a comprehensive reentry program that will address the barriers of returning successfully to the community. The Road Home Career Coach will implement and deliver a pre-prescribed three-phase program model intended to provide the necessary supports pre and post-release. By providing a graduated level of services, beginning with basic needs, participants will matriculate through the different program phases, with each phase building on its predecessor, ultimately preparing a participant for self-sufficiency post program exit. The Career Coach is responsible for registrations, assessments and individual career plans to meet the Chicago Cook Workforce Partnership’s (The Partnership/CCWP) requirements and associated benchmarks. The Career Coach will also assist with delivering employment preparation and job coaching to clients in addition to providing internal and external referrals for education and employment. The Career Coach will maintain client engagement once enrolled, to ensure clients remain involved in training and employment as well as provide twelve months of follow-up. The Career Coach will report to the Director of Client Services or Director of Workforce Development.

Performance Results Description

The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.

Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation.

Essential Duties and Responsibilities:

Stakeholder Interface and Service:

• Identify client’s suitability and eligibility for services; and convey results to client in alignment with WIOA and ASCEND model.
• Conduct contacts, registrations and assesses client’s needs and barriers to employment.
• In collaboration with the overall client services’ team, provide courteous customer service that is client-centered and in adherence to all agency policy and procedures.
• Maintain professional and legal relationships with clients and staff and external partners by the standards of Safer Foundation policies.
• Work one-on-one with clients to address issues that arise during the program that threaten employability and refer to appropriate services as needed.
• Maintain client engagement and follow-up through a variety of means: phone calls, email, social media, etc.

Stakeholder Outreach and Recruitment:

• Represent Safer at outreach events.

Tracking, Document, and Reporting:

• Maintain ongoing audit ready case files.
• Maintain relevant and timely data entry in Salesforce (Birdseye) and Career Connect database systems daily and/or reports as needed.

Required Knowledge, Skills and Abilities:

• Must be able to write and communicate clearly and effectively present information in individual, small and large group settings.
• Knowledge of the employment barriers people with criminal records.
• Practical and critical thinking skills for servicing challenging and/or resistant clients.
• Hands-on experience and self-sufficiency with Microsoft productivity tools, including Outlook (for email), Office (Word, PowerPoint, Excel), and online collaboration tools (video conferencing, Zoom/Teams, messaging).

Education and Experience:

• Bachelor’s degree in a related discipline or a minimum of 2 years experience is preferred.

Safer Foundation is a drug-free workplace.

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans

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