Job Description

Job Description

Job Description

ASSISTANT STORE MANAGER

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

Job Summary:

An Assistant Store Manager reports to the Store Manager and supports the manager with the aim of improving business performance and customer satisfaction and holding to Hollywood Feed’s #1 Policy “Do what is right by the customer.”

Assistant Store Manager Responsibilities:

• General tasks include supervising employees, communicating with, and helping customers, and conducting directives given by the Store Manager.
• Coordinates and oversees the day-to-day workflow of subordinate employees in the department.
• As requested by the Store Manager, conducts, or assists with performance evaluations that are timely and constructive.
• Responsible for closing the store 3 nights per week.

Key Job Responsibilities:

Inventory Management:

• Making sure that orders are being processed and received properly through Hollywood Feed’s point of sales system to:

○ Research, analyze, and track purchases.

○ Check out Customer Purchases

○ Create Customer Accounts

○ Open and Close Registers

• Perform other inventory management duties including inventories and cycle counts.
• Contributes to the team effort of placing and rotating merchandise to attract positive attention from customers and accomplishing related results as needed.
• Ensures availability of merchandise and services by maintaining inventory data through spot inventory counts and checks.
• Required to perform 6 of the 12 Cycle Counts to determine accuracy of store inventory.

Employees and Store Development:

• Oversees employees by leading and maintaining excellent customer service skills.
• Fosters and cultivates a positive sales team with the expectation of growing store sales through proper training, communication, incentives, and empowering your employees to take responsibility for their job and the store’s goals.
• Communicate openly and respectfully with supervisors, corporate office, and coworkers.
• Holding the employees to the Hollywood Feed Standards of Business with a clean, organized, and safe location to ensure the protection of both customers and employees.
• Keeping the store running smoothly and ensuring that all daily required tasks are completed properly through communication with the employees.
• Ensuring that all Hollywood Feed policies and procedures are being followed, including compliance with legal requirements.
• Searching for avenues to reach out into the community by attending or creating events to interact with the public via social media and maintain the store’s online presence.
• Greeting and assisting customer needs and resolving issues, ensuring positive and long-term customer relationships, thus being a model for all employees to follow.
• Coach, support, and manages conflicts to resolve complaints about or within the store location regarding employees.
• Manages and monitors store inventory and verifies daily costs and sales report of the store location.

Required Skills & Abilities:

• The love and dedication to animals is an essential requirement for Hollywood Feed’s culture.
• Excellent verbal and written communication skills.
• Ability to create and present ideas, and reports in various formats.
• Ability to work both independently and collaboratively with employees.
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent organizational skills and attention to detail.
• Must have a valid driver’s license and a minimum of 2 years driving experience (This time frame can include learner’s permit).

Education/Experience:

• Must be at least 18 years of age or older.
• High School Diploma or GED is required
• 1+ year(s) management experience in food service, retail, or restaurant preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred

Physical Requirements:

• Physically able to lift 40lbs repeatedly up to head height to stock shelves multiples times a day and unload delivery pallets.
• Physically able to continuously bend, kneel, push, pull, reach, and twist multiples times a day.
• Physically able to stand/walk for up to 8-10 hours. Required to work a minimum of 40 hours per week.
• Physically able to climb ladders multiple times a day to put up and access products for customers.
• Will need to meet the requirements of our Safe Driving Policy and be willing to drive our company owned Same Day Delivery Vehicle. Required to work a minimum of 40 hours per week.

The above is designed to describe the general nature and scope of the job and is not an exhaustive listing of all duties, expectations or tasks and should not be taken as such.

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

Company Description

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

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